The Experient VoIP PSAP Controller is a true IP based system with an integrated VoIP PBX; it’s Linux based, fully redundant, has a system MTBF (Mean Time Before Failure) that is estimated at more than 1,000,000 hours and a system availability exceeds 99.999%.  A Reliabilty White Paper with specific details is available from our Download section.

Experient’s VoIP PSAP Controller also has built-in monitoring capabilities that continually watch the health of the system and notify Experient as well as other vendors, PSAP technical personal and dispatchers of any issues that may arise (e.g. Telco line problems, CAD issues, etc.).  In addition, Experient’s support team can access the PSAP Controllers remotely, diagnose all aspects of the system, provide updates and change system settings; all without any interruption to the operation of the PSAP.

Experient’s PSAP Controller Dispatcher GUI (which is located on the PSAPs workstations) works hand-in-hand with Experient’s VoIP PSAP Controller and provides dispatchers with a quick and easy-to-use way to receive caller location and call status information, perform call transfers and communicate with the deaf using TTY/TDD.  The GUI works seamlessly with Microsoft Windows XP/Vista and any Windows application.